Shipping policy
Shipping Policy
Thank you for shopping with KGM Market.
All of our products are made to order. This means your item is created specifically for you once your order is placed.
Processing Time
Orders typically take 2–5 business days to be produced before they are shipped. During busy seasons or promotional periods, production times may be slightly longer.
Shipping Time
Once your order has been produced and shipped, estimated delivery times are typically:
• United States: 3–7 business days
• International: 7–21 business days
Shipping times may vary depending on your location and the shipping carrier.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing tracking information so you can follow your package as it makes its way to you.
Multiple Items
Some orders may ship in separate packages depending on product type and fulfillment location. If this happens, you will receive separate tracking numbers for each shipment.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrectly entered addresses.
Shipping Delays
While we strive to deliver orders on time, KGM Market is not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances outside of our control.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, please reach out to us and we will do our best to help resolve the issue.
Questions
If you have any questions about shipping, please contact us at: