Shipping Policy

Last updated: September 23, 2026

Thank you for shopping with KGM Market. Our apparel is made to order—production begins after you place your order.

Shipping Destinations

We currently ship within the United States only. Available shipping options and destination eligibility are displayed at checkout.

Shipping Rates and Free Shipping

We offer free economy shipping when you purchase two or more shirts or hoodies in the same order, for eligible delivery addresses supported at checkout.

Complimentary digital products, including KGM Culture Pack items, do not count toward the two shirts or hoodies minimum.

For orders containing fewer than two shirts or hoodies, applicable shipping charges are displayed at checkout before you complete your purchase.

If expedited shipping is available, any additional charge will be displayed at checkout. Free economy shipping does not include an expedited upgrade.

Production and Processing Time

Orders typically require 1–3 business days for production before shipment. Business days exclude weekends and holidays.

During busy seasons or promotions, production may take longer. Any different processing estimate shown for a product or at checkout applies to that order.

Production time is separate from shipping transit time.

Estimated Delivery Time

After shipment, delivery typically takes 3–5 business days, depending on the destination and shipping service.

Based on our usual production and transit estimates, most orders are expected to arrive within 4–8 business days after the order is placed.

These are estimates, not guaranteed delivery dates. If we cannot ship within the promised timeframe, we will notify you and provide any delay-consent, cancellation, or refund options required by applicable law.

Tracking Information

Once your order ships, we will email you a shipping confirmation with tracking information.

Tracking may take time to update after the carrier receives the package. If tracking does not update or your shipment appears delayed, contact support@kgmmarket.com for assistance.

Orders with Multiple Items

Items may ship separately because of differences in production schedules, product types, or fulfillment locations.

When an order ships in multiple packages, we will provide tracking information for each shipment as available. We will not charge additional shipping solely because we split your order into separate shipments.

Digital Content and Complimentary Downloads

Digital content, including complimentary Culture Pack materials, is delivered electronically and does not require physical shipping.

Download or access information is provided through the applicable order email or delivery page. Contact support@kgmmarket.com if you have difficulty accessing your content.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact support@kgmmarket.com immediately with your order number and corrected address. We will try to update it, but changes may not be possible once fulfillment or shipment has begun.

If a package is returned or requires reshipment because of an address entered incorrectly at checkout, additional shipping charges may apply. We will explain any proposed charges and obtain your agreement before arranging paid reshipment.

If the address error was caused by KGM Market or our fulfillment provider, we will arrange an appropriate correction at no additional cost to you.

Shipping Delays

Weather, carrier disruptions, high shipping volumes, and other circumstances may affect delivery.

If your order has not arrived within the estimated timeframe, please contact us. We will help investigate and provide available updates.

Carrier delays do not eliminate any cancellation, refund, or other rights you have under applicable law.

Lost, Missing, or Undelivered Packages

If tracking does not show delivery:

Contact support@kgmmarket.com with your order number if your package has not arrived within the estimated delivery timeframe. We will investigate with the carrier and fulfillment provider.

If the package is confirmed lost or we determine that delivery cannot be completed, we will offer a replacement at no additional cost or a refund, consistent with our Return & Refund Policy and applicable law.

If tracking shows delivery but you cannot locate the package:

Please check the shipping address on your order, nearby delivery locations, and with household members or building staff. You may also contact the carrier for delivery details.

If you still cannot locate the package, contact us so we can help investigate. A delivered tracking status does not, by itself, end our review of your claim. The appropriate resolution will depend on the findings and applicable law.

Damaged or Incorrect Deliveries

If your item arrives damaged, defective, or different from what you ordered, contact support@kgmmarket.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs if available. Please refer to our Return & Refund Policy for the available remedies and full details.

This reporting period does not limit rights provided by applicable law.

Questions

For shipping assistance, contact:

KGM Market, LLC
Email: support@kgmmarket.com
Customer support: 843-888-9739

Please include your order number so we can assist you promptly.