Refund policy
Return & Refund Policy
Thank you for shopping with KGM Market. All of our products are made to order specifically for you once your order is placed.
Because items are produced on demand, we are unable to accept returns or exchanges for reasons such as incorrect size selection, color preference, or change of mind. Please review product descriptions and sizing charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we will gladly make it right. Please contact us within 14 days of receiving your order so we can review the issue and arrange a replacement or refund.
To help us resolve the issue quickly, please include:
• Your order number
• A brief description of the issue
• Clear photos showing the damaged or incorrect item
Once the issue is verified, we will send a replacement or process a refund to your original payment method.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, feel free to reach out and we will do our best to help resolve the issue.
Contact Us
If you have questions about your order, please contact us at:
We typically respond within 24 hours.