Return & Refund Policy

All KGM Market products are made to order specifically for you. Because production begins shortly after an order is placed, we do not accept general returns or exchanges for incorrect size selection, color preference, change of mind, or other personal-preference reasons.

Please review the product description, color options, and size guide carefully before placing your order. If you need assistance choosing a size, contact us before ordering.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will make every effort to accommodate your request, but cancellations and changes cannot be guaranteed once production has begun.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, we’ll make it right. Contact us within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photographs showing the damaged, defective, or incorrect item

Once the issue has been verified, you may choose between a free replacement and a refund. Unless we tell you otherwise, you will not need to return the affected item.

Refund Processing

Approved refunds are issued to the original payment method. After a refund is issued, please allow 5–10 business days for it to appear in your account. Processing times vary depending on your bank or payment provider.

Original shipping charges, when applicable, are nonrefundable unless your order arrived damaged, defective, or incorrect.

Lost or Missing Packages

If tracking shows that your package was delivered but you haven't received it, please contact the shipping carrier first to confirm the delivery details. If you're still unable to locate your package after doing so, reach out to us at support@kgmmarket.com and we'll do what we can to help resolve the issue.